Kita Dental (ABN 86 651 571 890) (“Kita Dental”, “we”, “us”, “our”) is committed to protecting the privacy of our patients and all individuals whose personal information we handle. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Policy applies to all personal information we collect through our clinic, website (kitadental.com.au), online booking systems, and other channels.
We may update this Policy from time to time. The current version is always available at kitadental.com.au/privacy-policy and at our reception desk.
We collect personal information necessary to provide safe, high-quality dental care and to operate our practice. This may include:
3.1 Patient Information
3.2 Website and Enquiry Information
We collect personal information directly from you wherever reasonably practicable. This occurs when you:
In some circumstances we may collect information about you from third parties, such as referring dentists or specialists, your health fund, Medicare, or medical laboratories. Where we do so, we will notify you as soon as practicable.
We collect, hold, use and disclose your personal information for the following primary purposes:
We may also use your information for the following secondary purposes where you would reasonably expect, or have consented to, such use:
We will not use your information for any other purpose without your consent, unless required or permitted by law.
We may disclose your personal information to:
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Where we engage third-party service providers (such as software platforms or cloud storage), we take reasonable steps to ensure they are bound by obligations consistent with this Policy and the Privacy Act.
Some of the third-party software platforms we use (such as practice management, booking, or communication tools) may store data on servers located overseas, including in the United States or European Union. Where this occurs, we take reasonable steps to ensure appropriate data protection measures are in place.
By providing us with your personal information, you consent to it potentially being transferred to and stored in overseas jurisdictions in these limited circumstances.
We store personal information securely, using a combination of physical and electronic safeguards including:
In the event of a data breach that is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
We retain patient records for a minimum period required by law (generally 7 years from last treatment, or until age 25 for records relating to a person treated as a minor).
You have the right to request access to the personal information we hold about you, and to request corrections if you believe it is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details in Section 2. We will respond within 30 days. In most cases, we will provide access at no charge, though a reasonable fee may apply for multiple requests to retrieve records.
We may decline an access request in limited circumstances permitted by law (for example, where access would pose a serious threat to someone’s health or safety, or where legal proceedings are ongoing). If we decline, we will explain the reason in writing.
Our website (kitadental.com.au) may use cookies and similar technologies to improve user experience and to support marketing analytics (such as Google Analytics and Google Ads). Cookies collect aggregated, non-personally identifiable information about how visitors use our website.
You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of some parts of our website.
We use Google Tag Manager and may use third-party advertising tools to serve relevant ads. These tools are governed by the respective providers’ privacy policies.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. The updated Policy will be published at kitadental.com.au/privacy-policy with a revised effective date. We encourage you to review this Policy periodically.